Is shipping really free for US?
Yes, we cover the shipping costs on all your canvas frames for addresses in the United States. For other international areas, we charge a standard $20 for shipping.
Do You Ship Internationally?
Yes, our offices are based across US, Singapore and Kuala Lumpur. We are able to deliver internationally via trusted delivery partners.
How Long Will It Take To Get My Package?
Shipping can take anywhere between 7-20 days depending on a variety of factors. We understand that you cant wait to get your package and this might seem like a long time, but that is why we have covered the shipping charge for you.
What Payment Methods Are Accepted?
We accept payment via Paypal or credit card. If you're purchasing more than 5 canvas frames and would like to pay via local bank transfer, we will be able to facilitate that. Please email at firstname.lastname@example.org
ORDERS & RETURNS
How Can I Cancel Or Change My Order?
Please email email@example.com within 24 hours to cancel your order. We will processed your order immediately after the 24 hour period and will not be able to cancel your order. You can however return the product and pay only shipping fees to obtain your refund.
Do I need an account to place an order?
You can order as guest or create an account with us. We offer discounts from time to time for members who has an account with us.
How Do I Track My Order?
Yes you may track your shipping by pasting your shipping code in the tracking and shipping page, which will be emailed to you upon purchase. If you have any problems or would like sms updates, please email us at firstname.lastname@example.org
How Can I Return a Product?
If you have a concern with your product please feel free to email email@example.com with any queries and we will do our best to resolve your problems. For all refunds, we may however, require for you to pay the shipping fee back to our headquarter office.